Showing posts with label Capita. Show all posts
Showing posts with label Capita. Show all posts

Tuesday, 13 August 2013

One Barnet programme going ahead - reactions

Dear friends,

I've recently moved to Nottingham, of all places, but my eyes are still on what's happening in Barnet. We have the depressing but predictable (well, I thought it was predictable) news that Maria Nash's appeal for a Judicial Review of Barnet Council's One Barnet privatisation programme was rejected.

There is some possibility of going higher to the Supreme Court. However, on the basis of Maria losing at the Court of Appeal, Barnet Council signed the two big contracts with Capita. In case you want to know what that looks like, the Council has generously captured the occasion and published the photograph on their website (and, no, they aren't saving taxpayers £126 million).


While I've campaigned against One Barnet for the past four years, I haven't been on the ground for this most recent chapter of the saga, so I'll just provide some links to informed comment below.

Over the next few days I plan to write a few 'parting shots' blogposts reflecting on my experiences campaigning in Barnet and on what I hope to do next. I hope these posts will be useful for readers, and I'm sure they will be useful for my own thinking.

But, for now, back to One Barnet. What are we to make of the Barnet Tories' and Capita's victory? Allow me to quote from Roger Tichborne's "Barnet Eye" blogpost:
If anyone at Barnet Council thinks that the opposition will melt away, it will be the latest in a very long line of very bad judgement calls that they have made.

Appeal Court judges uphold One Barnet judgment - Barnet Eye blog
Justice denied: the One Barnet appeal fails - what next? - Broken Barnet blog
Giving up is not an option for us or any other resident - reaction by Barnet Alliance for Public Services
Capita's takeover of Barnet - Mr Reasonable blog
Mr Mustard no longer believes in Father Christmas - Mr Mustard blog
The One Barnet campaign shows local democracy is alive and well - the Guardian's Hannah Fearn
The One Barnet decision is a threat to local democracy - Roger Tichborne and Barnet Alliance for Public Services reply to Hannah Fearn

Monday, 20 May 2013

Welcome to Capitaville... I mean, Barnet

No great surprise that Capita, in the shape of its subsidiary Capita Symonds, are the preferred bidder for Barnet Council's second enormous One Barnet contract, Development and Regulatory Services (DRS), having already got their claws on the New Support and Customer Services Organisation contract.

Always assuming the law allows it! An appeal is pending in the Judicial Review case brought by Barnet resident Maria Nash, and all of these contracts are on hold awaiting the outcome of that.

Here is Barnet Unison's press release on hearing the news this morning about the DRS contract.
‘Capitaville’-Capita to take over more Barnet Council services
Today staff were told at a series of briefings that Capita Symonds is the preferred bidder to deliver a whole range of Council Regulatory services to Barnet residents and businesses.
 The services to be handed over to Capita include the following:
Trading Standards & Licensing, Land Charges, Planning & Development, Building Control & Structures, Environmental Health, Highways Strategy, Highways Network Management, Highways Traffic & Development, Highways Transport & Regeneration, Strategic Planning & Regeneration, Hendon Cemetery & Crematoria
Barnet Council has a number of statutory responsibilities to monitor the private sector in order to ensure the health and safety of their residents. The recent high- profile national public-health scandal about the use of Horsemeat in processed foods emphasises that private companies do not adequately monitor their own activities, leaving the public at risk. If Barnet Council is allowed to privatise these services, it will set a dangerous precedent for other councils.
Barnet Council has been promoting itself as an innovator for the future of public services by adopting the Commissioning Council model. In the last 12 months the Council has overseen a significant number of services outsourced to other providers. The full list of services are here.
John Burgess UNISON Branch Secretary said: “Barnet Council is making a huge mistake in handing over these critical services to the private sector. It is not just about the risks this brings but what it means in term of democratic accountability. Next year we have the local elections in May 2014. What options will there be for the electorate if all the council spend is tied up into complex contracts? As for all the remaining staff the message is stark: no matter how loyal you are, no matter how hard you work political dogma is dictating all services are to be outsourced. Today a number of our members have chosen to wear black armbands/ black clothing as a sign of the demise of the public sector ethos in Barnet Council.”
Links
1. What is One Barnet? Watch this short animation http://ning.it/Qp5Adx
2. UNISON report on One Barnet DRS contract http://ning.it/11OQWlQ
3. UNISON financial report on One Barnet DRS contract http://ning.it/12mocvO
4. 100+ reasons why One Barnet is high risk and bad for residents and services http://ning.it/NAyJLY
5. 397 jobs “The true cost of One Barnet outsourcing” http://ning.it/11OSuMT

Monday, 29 April 2013

Barnet Council breaks the law on consultation

Mr Justice Underhill (not sure whether that's the right address but I'm sure I can be forgiven) ruled today that Maria Nash's application for Judicial Review of Barnet Council's One Barnet outsourcing programme was made too late and could not therefore be allowed.

For anyone following the case this is not entirely a surprise. Nor should anyone be surprised that we campaigners against One Barnet are not downcast by the decision. For it is clear that Barnet Council have only won - for now, an appeal is still possible - on a technicality.

In court they argued that:
1) the challenge should have been brought earlier
2) they did not, in any case, need to consult.

Well, the Judge has disagreed with them over (2). The Judgment says:
...the Council never set out to consult about its outsourcing programme at all.
...if the application for judicial review had been made in time I would have held that the Council had not complied with its obligations under section 3 (2) of the 1999 Act in respect of the decisions taken in 2010/11 to outsource the performance of its functions and services, covered by the proposed NSCSO and DRS contracts.
He is saying that the Council should have consulted and failed to.

Barnet Council will naturally spin this to their own ends; it's our job to spin it to ours! I don't think our task is hard. We have always tried to run a political campaign against One Barnet - informing residents what is planned when the council wouldn't, questioning the Council, challenging them - the substance of meaningful rather than tick-box consultation in fact. That will not change now.

In fact, I would think that the campaign will hot up. One Barnet's effects are beginning to be seen: ludicrous consultancy spend, no savings as yet, jobs exported out of the borough, and worse services.

That is only going to escalate, and Barnet's ruling Tories are only going to find themselves paying a heavier and heavier political price for the decisions they have taken - without consulting residents!

Friday, 15 March 2013

2e2 - When Outsourcing Goes Wrong


Barnet Council have been having trouble with their IT infrastructure for some time. Back in 2011 an internal report identified that the Council was having difficulties with their IT Infrastructure Supplier, 2e2. The report stated that:

“2e2 contract was put in place to transfer the operational management and risk of core infrastructure to a private provider. 2e2 no longer feel responsible for this and have passed all risks back to the council, on the basis that all equipment has reached EOL (End Of Life)”.
The report identified that a key risk was that,  “2e2 will pass all risk back onto the council and not deliver to their contractual arrangements” and that to mitigate that risk the council should, “Improve the relationship with 2e2 and look into terminating the 2e2 contract early and bringing services and staff, under TUPE, in‐house, if necessary”.
 
Unfortunately, Barnet ignored its own advice and continued to engage 2e2 at a cost of over £1 million a year, including an annual up-front payment of £400,000. In January 2013 2e2 went into administration and withdrew its services. This leaves Barnet £220,000 out of pocket for the unused up-front fees and scrabbling around to find someone else to run the IT infrastructure, without which the council would struggle to function.

To get themselves out of a hole quickly, Barnet Council have appointed Capita, without any form of tender, on the basis that it was an emergency and they had already had discussions with Capita to take over the running of this service. This new contract will cost £72,595 per month. 

The Council states that they did undertake a risk analysis of 2e2 in January “using Experian reports” and that “the report stated the company was satisfactory”. However a quick check on the internet would have shown that suppliers have not been able to get credit insurance on goods supplied to 2e2 for some time and that 2e2 were handed a number of County Court Judgements in 2012. 

If Barnet had simply followed its own risk register advice back in 2011 and brought the service back in house, we would not be in this position. It also shows the massive risk that comes with outsourcing key services and that even large companies can go bust. 

Barnet need to stop taking risks with our services and abandon One Barnet now. 

Signed

Derek Dishman
John Dix
Vicki Morris
Theresa Musgrove
Roger Tichborne

Monday, 14 January 2013

Lawyers issue JR proceedings against Barnet Council over One Barnet

I've been very busy with work and personal affairs lately, so am only rather belatedly posting this news about the next stage in Maria Nash's legal challenge - one of two - to Barnet Council's "One Barnet" privatisation programme.

This is how Barnet Alliance for Public Services reported the news on 10 January:
Barnet Alliance for Public Services is happy to hear that Steel & Shamash Solicitors, acting on behalf of Barnet resident Maria Nash, have today issued proceedings against Barnet Council, Capita PLC, EC Harris LLP, and Capita Symonds Ltd.

Ms Nash seeks a judicial review of the Council’s decision to award the contract for the “New Support and Customer Services Organisation” or “NSCSO” to Capita plc, and of the Council’s impending decision to award the “Development and Regulatory Services” or “DRS” contract, to either Capita Symonds Ltd or EC Harris LLP. Maria Nash said:  
“Despite being involved in local issues, including being engaged in the political process in relation to issues that affect me, I have not been consulted, either individually or as a member of any of the local bodies or interest groups with which I am associated. I have been desperately concerned about the impact of the NSCSO and DRS on me and others, especially the vulnerable such as the elderly, disabled or young. What I would like to see is proper meaningful engagement with stakeholders before a decision is made to outsource services to a private company.”
And here some more details of the grounds of the case for Judicial Review.

Sunday, 30 December 2012

Citizen Barnet's review of the year 2012

Hello, it's time for Citzen Barnet's review of the year 2012. I use photographs I've taken throughout the year to illustrate an episode from each month of this year in the London Borough of Barnet, where we edged closer and closer to 'One Barnet' outsourcing bliss/blight.

Grab a glass, enjoy, and happy 2013!

January - you've been Johnsoned!


In some ways, 2013 was the year of Boris and Brian (more, much more anon).

On Tuesday 17 January Boris Johnson hosted a TalkLondon/ElectBoris roadshow at the Peel Centre, Aerodrome Road. He bestrode the stage like a colossal ****. Brian Coleman, his GLA running mate, was effectively muzzled by being made chair for the evening. Still, no one could miss in the (too) well-behaved audience - although Coleman did his best to - a vociferous group in bespoke t-shirts protesting against Barnet Council's new parking regime: this was my first sight of North Finchley traders' leader Helen Michael whom I now count as a mate! A year can be a long time in politics.

I didn't take a picture that night, so this month is illustrated with one of the odd pictures I made during his election campaign highlighting Boris Johnson's penchant for doughnuts and what I think of his politics generally: mouldy, old dough.

Freezing February - Barnet's marching season


February perversely was, as I remarked at the time, the month for three outdoor demonstrations!

On Saturday 4 February I paid my first visit to Friern Barnet to take part in a Save Friern Barnet Library group demonstration. On Monday 6 February I joined the North Finchley traders' funeral march. On Thursday 9 February, I supported the Barnet Unison picket at the council offices at North London Business Park. This was how I reported the strike:
Around 300 workers due to be transfered to private sector employment under the council's "One Barnet" outsourcing plan will be taking their fourth day of strike action.
They included 20-odd 'back office' staff of the parking service (pictured) - ultimately made redundant when NSL took over the parking contract (worth £15 million over 5 years) in May.

VICKI TIP: You can follow Barnet Unison on Twitter (a social medium that came of age in Barnet this year): @Barnet_Unison

March at the movies

On Monday 5 March Brian Coleman was found to have breached the councillors' code of conduct. A prize (of sorts) if you can guess how many months hence he will comply with his penalty.

Also in March, Barnet Tories began to attempt to repair their electoral arses by announcing a review into their new disastrous parking regime, and choosing Brian Schama as their new mayor and Kate Salinger as his deputy. As the year goes on, we will see how little this was and too late.

Monday 19 March saw the premiere of the film "A Tale of Two Barnets" by Charles Honderick (director) and Roger Tichborne (producer). The Phoenix cinema in East Finchley was packed out for this treat of a film which explored the lives, hopes and expectations of some of Barnet's residents as the borough gears up for the massive 'One Barnet' outsourcing programme.

Little did we or - I suspect - even Charles and Roger know that 2012 would be so busy that it would require a second film by the end of the year!

The picture below is of the orderly dole queue formed by protesters outside Downing Street on a warm Budget Day, 21 March.


April - adumbrations!


Foreground: Maureen Ivens, Save Friern Barnet Library group; background: Barnet Council Assistant Director Bill Murphy briefs an electrician on turning the power off.
Barnet Council went ahead and closed Friern Barnet Library on Thursday 5 April but could not carry through their plan without resistance! Some stalwarts of the Save Friern Barnet Library group, bolstered by members of the Barnet Alliance for Public Services and one or two members of the local Labour Party, 'sat in' at the library for five hours after the planned closing time of 1pm. We even thought to improvise a Twitter hashtag: #OccupyFB. Prophetic in a way!

May the merciless

Thursday 3 May was the day, the frabjous day, when the Labour Party's Andrew Dismore slay the Tory Brian Coleman to become Assembly Member for Barnet and Camden, a richly deserved victory and defeat respectively. (Boris Johnson won his election, btw.)

On Thursday 31 May the Barnet Tories also lost a seat in a by election in Brunswick Park ward, left vacant on the death of former Council leader Lynne Hillan. The seat was won by one of the nicest men in British politics, Labour candidate Andreas Ioannidis.

Helen Michael celebrates the defeat of Brian Coleman in the plush surroundings of Alexandra Palace
June - Greece and an AGM

The Barnet Alliance for Public Services (BAPS) held its first AGM on Tuesday 12 June at the Greek Cypriot Centre in Britannia Road, N12. We have had an incredibly busy year, meeting almost weekly, organising talks, marches, stalls, and so on. We also have a swish new website, helped by sponsorship from some of the unions that are also opposing cuts and privatisation in our public services.


Paul Mackney, Greek Solidarity Campaign, Greek party Syriza and Greek-Cypriot party AKEL spoke at a Barnet Alliance meeting, 7 June
Dodgy jobs in July

Barnet Council had a dishonorable mention at the House of Commons Public Accounts Committee in July for the number of senior executives it employs on contract rather than on the payroll (aka town hall tax dodgers), including its then deputy Chief Executive Andrew Travers. The Famous Five Barnet bloggers (who by now were having their elbows jostled by many excellent, new bloggers) wrote one of their year's many open letters on the issue.

At a BAPS conference "Barnet Council: not for sale!" on Saturday 7 July, blogger John Dix (Mr Reasonable) wowed the audience with his One Barnet black box trick, and public services expert Andy Mudd frightened them silly, presenting his daming report "London Borough of Barnet: Procurement and Contract Management", which concludes:
...there can be little confidence that Barnet has the capability, and perhaps more worryingly the culture, necessary to meet the challenge posed by the letting and management of contracts that, under the One Barnet plan, will be far bigger than anything the Council has previously dealt with.
John Dix shows how environmental health will be among those services disappearing into the One Barnet outsourced 'black box'
Angst in August

In August, if you could drag your gaze from the sporting spectacles on the telly long enough, you would notice that Barnet Council leader Richard Cornelius got in a strop over One Barnet. While he was on holiday, senior officers let it out that one of the big contracts, Development and Regulatory Services, would be a Joint Venture, whereas Cornelius was not keen on this. For a while we could legitimately ask, and we bloggers did: who runs the Council, the elected politicians or the unelected officers?

A few months later it was clear that the answer is the unelected officers, but they have to twist the politicians' arms first, as Cornelius too came out favouring JV. Of course, there is also the question of who the elected politicians represent, when they have never consulted residents over the whole principle of One Barnet, let alone which particular model it will take. But that is the theme of the last third of the year.

In the meantime, here is a picture of Barnet Mayor Brian Schama showing his face at a community games on Grahame Park estate.


Good sports in September

Friern Barnet Library was re-occupied in September by people who know rather more about the business than we who attempted it in April; by activists of the Occupy movement. I've learned subsequently that they had little inkling of the battle that had raged and was still raging around the building, but a political compromise and cooperation with existing campaigns was quickly established, and the library re-opened to the public under workers and users' control, its shelves filled with donated books.

Barnet Council quickly had the occupiers in court but hadn't prepared well, as it took them till December to get a possession order.


Barnet Alliance stall at Chipping Barnet Library, Saturday 15 September
October - omg!

October felt like the most torrid month in a torrid year, outside Barnet, where Jimmy Savile's paedophilia was exposed, and we had recently found out about the disgraceful behaviour of the establishment around the Hillsborough disaster, and, of course, all year the Murdoch newspapers cases rumbled on. But also in Barnet we had our own torrid autumn.

Brian Coleman was involved in an alleged assault on Helen Michael; Barnet Tories shilly-shallied about how to respond, finally suspending him from the local party in November, but only after the national party had already stepped in to boot him out of its ranks.

Barnet Council Chief Executive Nick Walkley (one of literary editor Boyd Tonkin's 'barbarian bureaucrats' for his role in closing Friern Barnet Library, and a chief architect of 'One Barnet') announced he was taking his bad haircut off to Haringey for a pay cut. He was replaced by his deputy Andrew 'Town Hall Tax Dodger' Travers.

The Council thought better of outsourcing 'street scene' services, thus relieving residents of one massive headache.

Barnet Council finally admitted that the 'landmark library' they were negotiating with the Artsdepot to replace the closed Friern Barnet Library was a chimera. It didn't stop them continuing to pursue a possession order on the library, so as to evict the occupiers and sell the building. (But they weren't there and they aren't quite there yet...)

Brian Coleman finally apologised - very badly - for his insults to residents (see entry for March - if you guessed right, your prize is a warm, satisfied glow. Plus, please get in touch: your encyclopedic knowledge of Barnet trivia could come in useful for a fundraising quiz I am organising).

Charles Honderick and Roger Tichborne's follow-up film "Barnet - the Billion Pound Gamble" premiered at the Phoenix on 22 October.

The Barnet Alliance presented its petition calling for a referendum of residents over the One Barnet programme at a Council committee, the Business Management Overview and Scrutiny Committee, which finally asked some awkward questions - including of Andrew Travers.

I helped design and edit a wraparound on the local newspapers which told residents more than they had ever been told before about the One Barnet programme. When I write up some notes on how we have run this campaign I will write in big letters WE SHOULD HAVE DONE THIS EARLIER!

It has never been difficult persuading Barnet residents - of whatever party allegiance - that One Barnet is a bad idea. All we needed to do was to let more of them know earlier what the Council was planning and we might have stopped it before it began...


(I did warn you October was mental.)

November nightmares

Brian Coleman became a saint of a kind yet still a sinner. He came out against One Barnet in an article in the Barnet Press. He also denied the charge of "assault [of Helen Michael] by beating and driving without reasonable care" at Uxbridge Magistrates' Court on 5 November - Coleman's case is due to be heard on Wednesday 6 February 2013.

Richard Cornelius finally consented to address the public over One Barnet, at a meeting organised by BAPS on 8 November. His performance failed to impress even those who had come with an open mind, in a packed room at the Greek Cypriot Centre.

Barnet Council workers learned that Capita had won the bid to provide a £750 million New Support and Customer Services Organisation (NSCSO) aka big call centre. They would soon find out that around 200 would lose their jobs which would be exported out of the borough.

The Council learned of the first of two legal challenges to One Barnet, from John Sullivan on behalf of his daughter Susan. Barnet Alliance is helping to raise money to support this legal case and that of Maria Nash (announced in December). You can donate here.


Richard Cornelius listens to Andy Mudd, Barnet Alliance meeting, 8 November
 
December deadlines
 
Many things came to a head in the final days of a frenetic 2012. 

Barnet Alliance disrupted the Cabinet meeting on Thursday 6 December where Barnet Tories took the decision to go ahead with the £750 million NSCSO contract (now transmogrified into a £320 million contract - I'm still not sure how: that's my homework). We could not sit by and watch this illegitimate decision go ahead without making a protest, albeit a token one.
 
On Monday 17 December Barnet Council finally got a possession order against the occupiers of Friern Barnet Library but I understand the - on the face of it - dodgy judgment will be appealed. And the battle to save the library is, dare I say it, only just joined.
 
On Thursday 20 December Barnet residents visited and protested outside the HQ of Capita in Victoria. I have a feeling that Capita will come to regret winning this contract. I for one will play my part in building a national campaign that turns the spotlight on the operations of the big public sector outsourcing companies in the way that groups such as UK Uncut and Occupy have successfully shone a light on the tax evading behaviour of the likes of Starbucks.
 
2013 looks like being as busy as 2012.
 
Happy Christmas, Capita, from the Barnet Alliance for Public Services
 


Thursday, 13 December 2012

Christmas cheer, North Finchley, Saturday 15 December

At long last, some good news for traders and shoppers in North Finchley, and a party for all who can get along there. (Barnet Alliance will have a stall at this event and distribute leaflets for our protest at Capita on Thursday 20 November, 5-6pm, 71 Victoria Street, SW1H. But that's not till Thursday so here are the details for this Saturday.)
A Christmas Event for North Finchley

Visitors to North Finchley are in for a treat this Christmas as local traders organise ‘Tally Ho Ho Ho’, a town centre event packed with free family activities and entertainment. Saturday December 15th is the date for your diaries when the event kicks off with a flourish.
...

Father Christmas will arrive by horse and carriage at 10.00am and he will be carried through the town distributing chocolate, gold coins to children. From 11.30am children will be able to visit Santa with two live reindeer and a barn owl in a beautiful grotto at the Bohemia Bar on North Finchley High Road.

Peppa Pig and George will be making public appearances at intervals on Tally Ho Corner from 11.30am until 3.30pm where stalls will sell mulled wine, chocolate marshmallows and other sweet treats.

Children can make Gruffalo badges in the artsdepot cafe and a small stage will be erected outside the building for musical entertainment. Other activities include cupcake decorating, wreath making, carol singing, face painting and street entertainment.

In the lead up to the event children are invited to participate in a bauble decorating competition. Perspex baubles can be picked up from Mr Simms Olde Sweet Shoppe on North Finchley High Road and children are asked to decorate them with a Christmas scene before returning them to the to the town Centre Christmas Tree during the Tally Ho Ho Ho event. Judges from Design for London will select a winner to receive a toy hamper and all baubles will be placed on the tree for public viewing.

The Tally Ho Ho Ho event has been funded by the Mayor of London’s Outer London Fund, Barnet Council and local businesses. It has been organised by the North Finchley Traders Association.

Chair of the association Helen Michael is excited about the event and thinks that it will be good for the town: ‘We are providing a real alternative to shopping centres and online shops. North Finchley has a town centre Christmas tree; we have successfully campaigned for reduced car parking charges, we have a wide range of specialist shops and cafes and this event will enable people to relax and connect with their community.’

Activities take place from 10.00am until 4.00pm; for further details contact event organiser Sally Williams, Retail Revival Ltd; 07889 173101.

Friday, 23 November 2012

They call it Black Friday - don't mourn, organise!


It's the day after the Thanksgiving holiday in the USA, the day they call 'Black Friday'.

It's not an official holiday, but it is a significant day in the American calendar, and traditionally marks the first day of the Christmas shopping season. Shops open early. This year the day will be marked in an unusual fashion by a mass strike (hopefully) of staff ('associates') of the giant supermarket chain Walmart. (The UK's Asda is a subsidiary of Walmart.)

Walmart workers are striking for better pay and treatment at work. It will be wonderful to see this group of low-paid workers fighting back, in a country where the anti-union laws are even more draconian than in the UK.

Read more about OUR Walmart, the community campaign supporting the Walmart strikers here.

Of course, here in Barnet, we are experiencing our own Black Friday. Yesterday, more than 500 Barnet Council workers learned they will either be working for the new boss Capita, or they will be out on their ear, as Capita look to boost their profits by laying off workers in Barnet and employing people on lower wages somewhere else in the country.

Barnet Council's senior officers (top managers) have decided that Capita has put in the best bid to run the Council's New Support and Customer Services Organisation (NSCSO). (They haven't asked residents what they think.)

Barnet's Tory councillors but most especially the Cabinet members who will say yes or no to this contract have just seven days to read through - or have explained to them - what's in the apparently 8,000 pages of the contract document, that has been four years in the making.

Are they going to be on top of their brief? Like hell. In fact, I can guarantee that Barnet's bloggers, members of the Barnet Alliance for Public Services, and Barnet Unison officers probably already know more of what's in that document than Barnet Council leader Richard Cornelius himself. And we will hold them to account!

Obviously, it is a hard day for those Barnet Council workers who fear losing their jobs. And those that keep them can expect that their workload could increase and their pay and employment terms be eroded. Capita, after all, have promised to do the work for less than the Council are currently paying, and they still need to show their shareholders a profit.

You do the math (as the Americans say). Most of the proceeds of privatisation come from the lowering of workers' pay and conditions.

Barnet Unison members have taken industrial action against being pushed into worse jobs or no jobs, under the One Barnet outsourcing programme. There are reasons why that industrial campaign only went on so long, reasons too complex to examine here. But I still truly believe that industrial action has a central place in the fight against outsourcing, and to defend jobs and pay, and simply to ensure that people are treated with respect by their bosses.

So, yes, it's Black Friday, but let's take our inspiration from the Walmart strikers across the pond: don't mourn, organise!

+++

Here is Barnet Unison's press release issued on Thursday:

CAPITA WINS - MASSIVE JOB LOSSES FOR BARNET COUNCIL STAFF
Today approximately 520 Barnet Council staff have been told in a series of briefings that Capita is to be their new employer.

From figures released in the presentations today approximately 57% of staff will face redundancy as local jobs are exported to Belfast, Blackburn, Bromley, Carlisle, Darwen, Sheffield, Banstead, Swindon, Southampton.
For the last four years UNISON has warned of the danger of jobs being exported out of Barnet. Leading Councillors and senior officers have either played down this risk or discounted it as irrelevant.
John Burgess, Branch Secretary said: “It is a dark, dark day in the history of Barnet Council. Staff and residents will remember this date as the day the council carried on marching over the cliff ignoring the stark warnings of residents and other key stakeholders. The implications for our members are awful. I thought the morale of the workforce had already hit rock bottom, this news I believe will drag it down deeper and it will have an impact on other council staff. I also fear for the impact on future quality of services to Barnet residents. I really hope Councillors will think again about the implications of what they are proposing and the risks of ignoring a growing dissenting community voice emerging from a resilient committed community campaign. But, it isn’t over yet, there is an alternative way to delivering public services and our campaign is still very alive and focused. Watch this space.”
Background
Barnet Council is implementing a policy known as the One Barnet Programme, sometimes referred to as the ‘Commissioning Council’. This mass privatisation policy is designed for the Council to divest itself of responsibility to deliver services to its residents.
The first One Barnet project known as New Support Customer Services Organisation (NSCSO) will be for back office services such a Finance, Revenues & Benefits, Estates, IT, HR & Payroll etc, it is estimated to be worth up to £750 million.
It involves approximately 700 council workers. There is a high probability that the winning bidder will not deliver these services from Barnet so there is a high risk of significant redundancies at the moment of transfer.
This contract will be awarded to either Capita or BT at the Barnet Council Cabinet Resources Committee on Thursday 6 December 2012.
The second One Barnet project is known as Development & Regulatory Services (DRS) which includes the following services:
Trading Standards & Licensing, Land Charges, Planning & Development, Building Control & Structures, Environmental Health, Highways Strategy, Highways Network Management, Highways Traffic & Development, Highways Transport & Regeneration, Strategic Planning & Regeneration, Cemeteries & Crematoria.
This contract, worth up to £275 million pounds, will be awarded to Capita Symonds or EC Harris at the Barnet Council Cabinet Resources Committee on 8 January 2013.
This involves approximately 300 council workers
Both contracts are for ten years with an option to extend for a further five years.

UNISON’s position

Over the past four years UNISON has published over 40 detailed reports on the Future Shape/EasyCouncil/One Barnet mass privatisation programme.

Our message has remained clear.

Provide a level playing field and follow good practice and include a fully funded in house service improvement model to run alongside the procurement process.

Our proposal - In house model

There are a nnumber of examples of where Councils have followed this approach to good effect. Most recently Edinburgh City Council considered the potential for using private contractors to deliver a wide range of its services. It embarked on separate procurement processes for 3 blocks of services utilising the Competitive Dialogue process in an attempt to obtain the best offers available from the market. At the same time in-house teams were asked to work on service improvement plans or Public Sector Comparators, so that when it came to the award of contract, the Council could be sure that the services it was purchasing would genuinely optimise its use of scarce resources. In the end the Public Sector Comparators proved to be more attractive than any of the external offers and no contracts were awarded.

Tuesday, 6 December 2011

Travers-ty of democracy

I've given a couple of interviews to the press about the protest outside a recent Capita-sponsored conference that Barnet council's deputy chief executive Andrew Travers was due to speak at. (I presume he did: we weren't allowed inside to hear for ourselves. We're only residents, after all.)

There was a short report in the Times series.

My main message on why I took part in this protest is that I think it is wrong for the big outsourcing companies, such as Capita, Serco, BT, to have the privileged access to those in local authorities taking the decisions on outsourcing that they get at such events. And that all this is done behind the backs of those most affected by outsourcing: residents and council staff.

This is surely what happened when Andrew Travers went to speak at the conference on 29 November.

I have submitted the following Freedom of Information request to the council today (my first).
Dear Sir or Madam,

I would like to see any information/data that the Council holds in relation to the Capita sponsored conference, "New Models of Service Delivery - Opening Up Local Government Services to New Providers", on 29 November 2011. This includes but is not confined to anything that relates to the appearance of the Deputy Chief Executive Andrew Travers at this event.

Thank you.

Vicki Morris

Tuesday, 29 November 2011

Support the pensions strikes! Don't scab!

I went this morning to a protest outside Lancaster Hotel, Hyde Park. The conference was organised by the events management arm of Capita, currently bidding for £750 million worth of business from Barnet Council.

There the representatives of profit-hungry multi-national companies had privileged access to the executives of the public services who make the decisions about outsourcing. Barnet residents were not welcome inside; we were not allowed to come and give an alternative view of the One Barnet programme to that dished up by Barnet's deputy chief exec Andrew Travers. Not even allowed to put questions to him.

What is this all about? It surely isn't democracy!

And, be sure, the Government's assault on public sector pensions is intimately linked to their plan to privatise public services. They want to entice the big multinationals by saying, "here, you don't have to pay these guys so much when they retire".

That is why, if you are working in a service where the union has voted to go on strike tomorrow, you should support the strike. You are allowed to join in the strike even if you did not take part in the ballot and you can join a union on the day to cover you, if you are not already a member. Support the strike!

Monday, 28 November 2011

Join us at the Andrew Travers Capita claptrap roadshow!

If you are free tomorrow morning (rather early - 9am) and you think Barnet Council's outsourcing programme "One Barnet" is a lousy idea, please join a select protest at the Lancaster Hotel next to Lancaster Gate tube station.

One of the big outsourcing companies Capita is hosting a conference for movers and shakers in the world of outsourcing and local government. It is called "New Models of Service Delivery - Opening Up Local Government Services to New Providers". Barnet council's own deputy chief exec, Andrew Travers - Mr £1k-a-day - all paid for by you and me - is speaking at the conference. He has a 20-minute slot just before lunch to pronounce on the following:
The One Barnet Transformation Programme

• Creating a new relationship between public services and citizens

• Encouraging self-help and behaviour change

• Simplifying systems and access to services

• Creating a single customer services organisation

• A single Barnet insight function to support joint commissioning

• New ways of ‘bundling and delivering services’
I presume he will be saying that One Barnet is going swimmingly...

I explained today to the local papers why some of us were journeying to central London on a workday morning to make this protest. The reasons are so numerous they just rolled off the tongue. For starters:
• One Barnet is not liked by most of the council workforce, who have moreover been taking industrial action about the terms under which they will be transferred to the private sector.

• The council does not know whether One Barnet is liked by the residents, because they have never asked them what they think of it. In fact, they have banned them from talking about it at residents' forums.

• Why are the people most affected by the topics under discussion - the far more numerous residents and council employees - not invited to attend such events and give their views? Why do we only find out about such events by accident?

• Andrew Travers earns £1,000 a day as a "consultant" at Barnet council which is too much. (I will be taking steps to find out whether he is being paid to speak at this conference.)

• It is indecent that this conference is being held at a plush, central London hotel, and that attendees pay between £225 (concessionary discount!) and £575, at the same time as they are discussing how to make cuts to vital public services and how to lay off council workers.

• There is something fishy about Capita, one of the multinationals bidding to run council services, including here in Barnet, putting on events such as this. Their website says: "Capita Conferences is the UK’s number one provider of public sector conferences." Is anyone surprised, when they can hope ultimately to profit from the topics discussed at these conferences?

• There is something fishy about Capita, one of the multinationals bidding to run council services here in Barnet, inviting Andrew Travers to be a guest speaker at this event.
And so on. If you can join us tomorrow morning, here's the website for the venue, the sumptuous Lancaster Hotel, so you will recognise it! We'll be outside with our Barnet Alliance banner and distributing a leaflet to conference attendees.

No to One Barnet! And no to private sector profiteers hobnobbing with council officials behind our backs!

Friday, 18 November 2011

Capita woes: TV licensing fee workers on strike

I read this story with interest. There is a strike in Bristol by the people who work for Capita collecting TV licence fees. (Did you know that Capita do that? I didn't.) They are members of the Communication Workers Union who also organise postal workers.
They are protesting about their pay, which is falling and falling. Overnight they were joined on their picket line by members of the Bristol 'Occupy' movement.

The Bristol CWU Branch Secretary said:

"It's great that they've come to show their support. One of the slogans on one of their tents was: 'Capitalism isn't working' - well today, it's certainly true that Capita isn't working."

Capita woes: for how much longer can they slip under the radar?

There's a vast area of economic life that goes unmolested by the anti-cuts, anti-corporate campaign crowd and that is the multi-national companies (MNCs) bidding to run public services. Companies such as Capita, Serco, who are bidding to run council services even here in our own fair Barnet, don't make easy targets because they are not household names.

I am involved with a campaign called No Sweat which campaigns against sweatshop labour, mostly in what are quaintly called developing countries. Someone got in touch recently saying did we want to help make a film for schoolchildren looking at the ethical record of MNCs. Yes, we said, who are you interested in? Primark is taken, they said, would you do Apple? Hm, yes, we can do Apple, I said; but how about doing Capita? Not interested, they said. The kids won't have heard of them.

You see, it doesn't matter how big and unaccountable you are, how fiercely you exploit your workforce, etc. If you haven't got a coveted label and you aren't for sale on the high street, you evade scrutiny, slip under the radar. Phew!

Well, I am on a mission to get more people to look at Capita and their like. In my view, they are getting away with too much.

Wednesday, 27 July 2011

Barnet is good for Capita but would Capita be good for Barnet?

Capita looks like it is leading the field in the race to win one of the big, fat contracts at London Borough of Barnet, perhaps the £750 million contract for the “New Support and Customer Services Organisation” (NSCSO).

The NSCSO will incorporate revenue and benefits, human resources, finance, procurement, customer services (ie, call centre), and information services. The plan - part of the One Barnet Programme - is that private companies will offer to run these services and in return Barnet Council will pay them £750 million over 10 years. There could be the possibility of extending the contract for another five years, ie, paying them a further £375 million. So, in all, this particular "bundle" of outsourced Barnet council services could represent a wad of cash to the private sector of £1,125 million.

Well, that's got to be good news to this company that isn't doing as well on the stock market as hoped (although it looks like it's doing pretty well to me, but it's all relative I guess). The Financial Times reported on 22 July:
Shares in Capita have underperformed the FTSE 100 by 23 per cent since the 2010 general election... There were signs in Thursday’s figures that Capita had put the worst behind it: £1.1bn worth of contracts and renewals were more than double the value secured in the same period a year ago. Yet a premium to peers would be hard to justify for now. The proportion of profits that Capita had converted into cash – down from 121 per cent to 93 per cent – should be a concern. Investors would also be forgiven for being cautious about the latest financial forecasts given that in February the group guided towards flat organic sales for this year. It was now predicting a 6 per cent decline.
Capita's chief executive Paul Pindar (who is paid £14,500 a week) said the company had turned the corner and commented:
I do think you’ll see substantial amounts of the public sector move into the private sector.
Our services, their profits - whoever they are: Capita, Serco, BT...